Refund policy

STOOGZ returns and refunds

Effective for orders placed from 11 September 2026. Earlier orders retain the return policy offered when purchased.

Change of mind, sizing and exchanges

Our clothing is printed to order. We do not offer voluntary returns or exchanges for change of mind, selecting the wrong size or colour, or ordering the wrong design. Please check the size guide and order details before checkout. This does not affect returns or cancellation rights required by law, including the UK/EU rights below.

Faulty, damaged or incorrect items

If your item is faulty, damaged, misprinted or different from what you ordered, email stoogzco@gmail.com with your order number or other proof of purchase, a description of the issue and, where possible, clear photos. Please contact us promptly, ideally within 14 days of delivery, so we can investigate with our production partner. This request is not a time limit on your statutory rights.

We will assess the issue and provide the repair, replacement or refund you are entitled to. We cover reasonable return costs for confirmed faulty, damaged or incorrect items. Original packaging and unworn condition are not prerequisites for a valid faulty-item claim. Sale items have the same statutory protections.

Australian consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a replacement or refund and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy within a reasonable time. Nothing in this policy limits these rights or other mandatory consumer protections.

UK and European Union customers

For standard clothing ordered online for delivery to the UK or EU, you may notify us that you wish to cancel within 14 days after delivery, then send the goods back within 14 days after notifying us. Printing our standard designs to order does not by itself remove this right. Any exception for genuinely personalised goods applies only where permitted by law.

You pay the direct return postage for these non-faulty returns. No restocking fee applies. You may inspect or try on clothing as you would in a shop; we may deduct any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and fit, where legally permitted. We refund the goods and the standard outbound delivery charge when the whole order is cancelled; premium delivery upgrades are not refundable.

How to return an item

Email us first for the correct return address and instructions. Do not send items to the production partner or the sender address on the parcel unless we instruct you to. Keep proof of posting. Our instructions do not restrict your right to give a valid cancellation notice or exercise statutory remedies.

Refund timing

Refunds are issued to the original payment method. We aim to process approved refunds within 5 business days. For UK/EU cancellations, we refund within 14 days of your cancellation notice, but may withhold payment until we receive the goods or evidence that you have sent them back, whichever comes first. Any shorter mandatory deadline applies. Your bank may take additional time to display the credit.

Order changes and cancellations

Contact us as soon as possible to request a change or cancellation. We cannot guarantee voluntary changes once production starts. Mandatory cancellation and consumer rights remain unaffected.

Questions? Email stoogzco@gmail.com.